F.A.Q.'s

YOU ASKED, WE ANSWERED!

What is your return policy?

All our items are engraved and personalized, so we cannot accept returns on any items with the exceptions noted below. Keep in mind that a damaged or defective product will need to be reported within 5 business days of receipt.

1. If there is a mistake on our part we will replace the item with the engraving and personalization completed.

2. The item was damaged during shipping.

3. Client provided items are not guaranteed.

Can I bring in my own merchandise?

Yes, client provided merchandise, start at $15.99 plus tax.

PLEASE NOTE:

1. We have the right to refuse any walk-in items
2. Client may have to provide additional item(s) for testing
3. Client provided products don’t guarantee a refund

How long does it take for you to complete my order?

We process most orders within 7-10 business days of receipt*. Some orders can take longer. If you need your order rushed please let us know when placing your order and we can provide you a quote for rush services.

*times may vary

Do you offer discounts or coupon codes?

YES! We offer coupon codes on our Facebook/Instagram pages, so “like/follow” our social media pages for current offers!

What can you engrave/cut?

We use a CO2 laser, which can CUT and ENGRAVE the widest range of materials, such as plastics**, wood, paper, fabric, acrylic, rubber and cardboard.

Our CO2 laser can also ENGRAVE on glass, ceramic, stone, uncoated metals*, and coated metals such as anodized aluminum or coated stainless steel. If you don’t see the material you have in mind, PLEASE ASK!

*Uncoated metals can only be “marked” using a special chemical which will incur an additional charge.

**Items that contain certain chemicals, like PVC, can cause damage to the machine and harm to operators health.

Do you offer bulk pricing?

YES, we offer bulk pricing! Please contact to discuss options and details.

Do you laser engrave iPods, iPads, iPhones, Android products and general consumer electronics?

YES, we are able to laser engrave consumer electronics. Please contact us for a quote.

What kind of equipment do you use to engrave?

We us an Epilog Helix Laser. Please visit epiloglasers.com for more information on our equipment.

What if I don't have the file type needed?

No worries! We can convert your low resolution files to the file type we need. Sometimes it is a simple conversion, and sometimes we have to completely redraw your logo. The charge to do this varies with the materials you send us, but typical conversions cost between $50-$150 for us to enhance the artwork provided. Once the materials are reviewed that you provide, we will give you an estimate for the work. For us to covert your artwork, it takes just about 5-7 days.