YOU ASKED, WE ANSWERED!
What is your return policy?
All our items are engraved and personalized, so we cannot accept returns on any items with the exceptions noted below. Keep in mind that a damaged or defective product will need to be reported within 5 business days of receipt.
1. If there is a mistake on our part we will replace the item with the engraving and personalization completed.
2. The item was damaged during shipping.
3. Client provided items are not guaranteed.
Can I bring in my own merchandise?
1. We have the right to refuse any walk-in items
2. Client may have to provide additional item(s) for testing
3. Client provided products don’t guarantee a refund
How long does it take for you to complete my order?
Do you offer discounts or coupon codes?
What can you engrave/cut?
Our CO2 laser can also ENGRAVE on glass, ceramic, stone, uncoated metals*, and coated metals such as anodized aluminum or coated stainless steel. If you don’t see the material you have in mind, PLEASE ASK!
**Items that contain certain chemicals, like PVC, can cause damage to the machine and harm to operators health.
Do you offer bulk pricing?
YES, we offer bulk pricing! Please contact to discuss options and details.
Do you laser engrave iPods, iPads, iPhones, Android products and general consumer electronics?
YES, we are able to laser engrave consumer electronics. Please contact us for a quote.
What kind of equipment do you use to engrave?
We us an Epilog Helix Laser. Please visit epiloglasers.com for more information on our equipment.
What if I don't have the file type needed?
No worries! We can convert your low resolution files to the file type we need. Sometimes it is a simple conversion, and sometimes we have to completely redraw your logo. The charge to do this varies with the materials you send us, but typical conversions cost between $50-$150 for us to enhance the artwork provided. Once the materials are reviewed that you provide, we will give you an estimate for the work. For us to covert your artwork, it takes just about 5-7 days.
JOIN OUR COMMUNITY
Sign up for our newsletter and get notified about special promotions, sales, and more before anyone else!